Quality Control Inspections

VIS has a robust inspector and auditor training and audit program that includes periodic retraining and testing, unannounced visits to factories where quality control inspections or factory audits are being conducted, random interviews with suppliers, and random audits of inspector reports, as well as periodic efficiency audits. The VIS inspector program has resulted in developing a team of inspectors who are among the best in the industry, and their competitors frequently try to recruit them away. This training and audit program ensures that VIS inspectors always meet high-quality standards.

We try to give you the quality inspection report as soon as we can. Sometimes we can give you a report on the same day. But usually, it takes until the next business day to get the verified report. This is because sometimes the inspector can’t upload the report from the factory, and they need to go to the office to do it. Also, the report gets checked by someone who speaks good English to make sure it’s right. We want to give you a good report quickly, but we also want to make sure it’s accurate.

At VIS, we have a rigorous training program for our inspectors to ensure they have the necessary skills and knowledge to perform their jobs accurately. We also provide ongoing support and supervision to ensure they stay focused on their tasks and perform inspections to our high-quality standards. Additionally, we have systems in place to monitor the progress of each inspection and provide feedback to our inspectors to ensure they are meeting our quality expectations. Finally, our team is incentivized to maintain high levels of accuracy and efficiency to ensure that our pricing remains competitive and fair for our clients.

If unexpected circumstances arise during an inspection, we will inform you as soon as possible. We will work with your supplier to reschedule the inspection if needed. If the supplier doesn’t let us know about any changes, we may have to cancel the inspection. In this case, you will be charged a partial fee, but you can ask your supplier to cover that cost. We always try to be flexible and communicate clearly to minimize any problems that may arise during the inspection process.

There are several factors that can prevent an inspection from being completed on time. These include production not being finished, bad weather conditions, uncooperative factory staff, transportation issues, incorrect addresses given by customers or factories, and a lack of communication from the factory or supplier about production delays. These problems can cause delays and frustration. However, at VIS, our customer service team works hard to communicate with the factory or supplier directly to minimize these issues. We require production to be 100% complete and at least 80% packaged or shipped before completing an inspection, and we make sure to keep in touch with the supplier to ensure timely completion of inspections.

At VIS, we assess various factors to determine the appropriate type of inspection needed for a product or manufacturing process. These factors include the type of product, its complexity, the production stage, the supplier’s quality management system, and the buyer’s specific requirements. Based on these factors, we may recommend pre-production, during production, or final pre-shipment inspection, or a combination of these. Additionally, we may also consider specialized inspections such as product performance testing, factory social compliance audits, or laboratory testing. Our goal is to provide tailored inspection services that effectively address the client’s quality concerns and help ensure their product’s compliance with international standards and regulations.